Refund Policy — Veloda Live

Last updated: October 29, 2026

The Arabic text is the main text for consumers in Egypt. For other readers, the English version prevails over translations.

We want you to be happy with Veloda Live. If something isn't working as expected, contact us first — most issues can be fixed directly.

Eligibility

You can request a full refund within 14 days of purchase, for any reason. The 60-day free trial lets you try everything first. Our 14-day refund meets or exceeds the 14-day right under Egypt's Consumer Protection Law No. 181 of 2018, and it applies to every buyer in every country.

How to request a refund

Email support@velodaapp.com, or write to us on WhatsApp or Telegram.
Give the email address of your licence and your payment reference.
We confirm and decide on your request.
The money is sent back to the same account it came from: InstaPay, Vodafone Cash or your card.

Timeline

We decide on your request within 3 business days. The money is back in your account within 14 days of the request.

After a refund

Once a refund is issued, the licence it paid for is switched off at the program's next licence check with our server.

Gifts

A licence given as a gift is not refundable.

Contact

Questions about this policy? Email support@velodaapp.com.